INTEGRATED POLICY

HELLENIC DUTY FREE SHOPS SINGLE MEMBER SA operates in the travel retail industry, by offering taxed and duty-free products from premium local and international brands, to all travelers passing through the exit points of Greece.

In response to the global transition towards sustainable development, our company places quality assurance, environmental protection, food safety, and occupational health & safety, among its top priorities.

This Policy Statement reflects our commitment to adopting an Integrated Management System complying with the international standards ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 & HACCP.

Applying this approach will lead to better risk management, reduced operational costs, increased innovation and an overall performance that meets our obligations to the communities we operate in.

For the implementation of this policy, specific objectives are defined in accordance with it, which are periodically reviewed to ensure compliance.

As a company, we are committed to the following principles:

Offering the finest products and excellent services at competitive prices across multiple channels.
Continually monitoring customer satisfaction and updating our products and services to exceed their expectations.
Operating with respect towards the natural environment and striving for reduced pollutants deriving from our activities or merchandise.
Increasing our conservation efforts towards natural resources, biodiversity, as well as climate change mitigation and adaption.
Optimizing the use of infrastructures and equipment in order to operate efficiently regarding energy consumption.
Supporting sustainable growth by switching to eco-friendly products, services and raw materials, where applicable.
Minimizing waste generation, implementing reuse/recycle practices wherever applicable, and ensuring proper disposal of operational residues as well as of end-of-life products.
Adhering to the compliance obligations and requirements applicable to our organization, including laws, regulations, and other requirements that apply in the markets we operate in.
Continually improving our Integrated Management System to enhance our overall performance, by designing processes that ensure risks associated with our activities are mitigated and managed effectively.
Eliminating hazards by developing work practices and adopting new technologies that safeguard occupational health and safety as well as environmental protection.
Maintaining safe and healthy working conditions for the prevention of work-related injuries and ill health.
Eliminating food safety hazards and any remaining related risks will be controlled or managed as far as reasonably practicable.
Providing information, tools and equipment to ensure the safe and sanitary handling of food products.
Facilitating the participation and consultation with employees and their selected representatives.

This Policy will be integrated into our business activities to the best possible extent. We pride ourselves on having a strong governance system in place and taking the appropriate actions to implement and update it. Each employee has a responsibility to abide by this policy.

Hellenic Duty Free Shops relies on all employees to achieve compliance, and we always take their needs into consideration. We encourage our people to be actively involved in IMS improvement initiatives, by giving them the opportunity to recommend new ways to boost performance.

This Integrated Policy also applies to our partners and our suppliers, as their contribution is a prerequisite in order to meet our objectives and commitments.

24/04/2024

QUALITY & ENVIRONMENTAL POLICY

In response to the global transition towards sustainable development, our company places quality assurance and environmental protection among its top priorities.

This Quality & Environmental Policy Statement reflects our commitment to adopting an effective Quality & Environmental Management System complying with the international standards ISO 9001:2015 & ISO 14001:2015. Implementing this approach will lead to better risk management, reduced costs, increased innovation and a business performance that meets our obligations to the communities we operate in.

As a company, we are committed to the following principles:

Offering the finest products and excellent services at competitive prices in our shops.
Continually monitoring customer satisfaction and upgrading our products and services to exceed their expectations.
Respecting the natural environment while striving for reduced pollutants created from our activities or merchandise and increased conservation efforts towards natural resources and biodiversity.
Optimizing the use of infrastructure and equipment in order to operate energy efficiently.
Supporting sustainable growth by switching to eco-friendly products, services and raw materials, where applicable.
Complying with the quality and environmental obligations and requirements applicable to our organization, including laws, regulations, and local requirements that apply in the markets we operate in.
Continually improving our Quality & Environmental Management System, by designing processes that ensure risks associated with our business activities are controlled and managed effectively.

This Policy will be integrated into our business activities to the best possible extent. We have a strong governance system in place and will take the appropriate actions to implement and review it. Each employee has a responsibility to abide by this policy.

Our organization relies on its employees, and we always take their needs into consideration. We encourage our people to be actively involved in quality and environmental management improvement initiatives, by giving them the opportunity to recommend new ways to boost performance. We raise awareness on quality and environmental issues by conducting regular training sessions on these topics.

This Policy also applies to our partners, as their contribution is a prerequisite to meet our objectives and commitments.